<div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: inherit; line-height: 1;"><span style="font-family: Inter; font-size: 24px;"><strong>To redeem your points, follow the steps below!</strong></span></div><p><span style="font-size: 24px; font-family: Inter;"><br></span></p><ol><li style="font-size: 24px; font-family: Inter;"><div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: inherit; line-height: 1;">Go to <a href="http://www.springstepshoes.com/" rel="noreferrer noopener" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank">Www.Springstepshoes.com</a></div></li><li style="font-size: 24px; font-family: Inter;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: inherit; line-height: 1;">Click on the person icon located next to the shopping cart to log into your account.<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><img data-fr-image-pasted="true" src="https://images-signed.gorgias.io/1000x,sw3wCq_x04_YtvCTRn7b6hDgWGBF2vm-Zs85Xo4fjMLM/https://uploads.gorgias.io/gpGJBxpNAy2YXZA5/image-efb61ab5-3f8a-4400-b9aa-a8c06a622fd4.png" width="400" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; max-width: 100%;" class="fr-fic fr-dii"><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></div></li><li style="font-size: 24px; font-family: Inter;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: inherit; line-height: 1;">Enter your email to sign on<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><img data-fr-image-pasted="true" src="https://images-signed.gorgias.io/1000x,scWtUNPURmCEPpgq-bcPRtr5Wpl57oNbwI0r0pDy4jJQ/https://uploads.gorgias.io/gpGJBxpNAy2YXZA5/image-ebf7d579-6271-4537-a6c7-9cda00e12ad1.png" width="400" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; max-width: 100%;" class="fr-fic fr-dii"><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></div></li><li style="font-size: 24px; font-family: Inter;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: inherit; line-height: 1;">Once you enter your email, you will be sent a 6-digit code to your email to complete the sign in. Enter the 6-digit code here.<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><img data-fr-image-pasted="true" src="https://images-signed.gorgias.io/1000x,sJ-epLecP1hiAzD_7yYAfbfMT24GSZ61gZfwwT2IQ8Xs/https://uploads.gorgias.io/gpGJBxpNAy2YXZA5/image-9e33598a-eb7a-44e8-9105-606605be9ca8.png" width="400" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; max-width: 100%;" class="fr-fic fr-dii"><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></div></li><li style="font-size: 24px; font-family: Inter;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: inherit; line-height: 1;">Once done, you&apos;re now successfully logged into your account. </div></li><li style="font-size: 24px; font-family: Inter;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: inherit; line-height: 1;">Now you will need to click on &quot;Go to Store&quot; at the top right-hand corner. This will bring you back to the website homepage.<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><img data-fr-image-pasted="true" src="https://images-signed.gorgias.io/1000x,sdtv3JEi-2GFU5HQKu0e0RCZoArtZYkJV_WIuyA3O2no/https://uploads.gorgias.io/gpGJBxpNAy2YXZA5/image-b09d207a-0e8f-4385-8930-3c971e83615c.png" width="400" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; max-width: 100%;" class="fr-fic fr-dii"><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></div></li><li style="font-size: 24px; font-family: Inter;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: inherit; line-height: 1;">Click on the &quot;VIP Rewards&quot; tab at the top right-hand corner.<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><img data-fr-image-pasted="true" src="https://images-signed.gorgias.io/1000x,syLnsvrqV-nioNaO8TB58NbPQ9B0HQBj7wedj3l6XUVI/https://uploads.gorgias.io/gpGJBxpNAy2YXZA5/image-2bf67370-d9ac-4dc7-82dc-75315a00043a.png" width="400" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; max-width: 100%;" class="fr-fic fr-dii"><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></div></li><li style="font-size: 24px; font-family: Inter;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: inherit; line-height: 1;">Click on &quot;Redeem Now&quot;.<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><img data-fr-image-pasted="true" src="https://images-signed.gorgias.io/1000x,sQH9hoyEjlbp0Fu3CwPtsCw_QnyM-WzHYZqOZ4hwA8D0/https://uploads.gorgias.io/gpGJBxpNAy2YXZA5/image-b38ba53c-b9f3-441c-be3a-27ef417a945e.png" width="400" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; max-width: 100%;" class="fr-fic fr-dii"><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></div></li><li style="font-size: 24px; font-family: Inter;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: inherit; line-height: 1;">A new window will pop open and allow you to select your desired reward.<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><img data-fr-image-pasted="true" src="https://images-signed.gorgias.io/1000x,s1La1RsfIzWoahcBkwrvT510JRpSaZBVcTE05k5ru1Fw/https://uploads.gorgias.io/gpGJBxpNAy2YXZA5/image-7b954fe1-2335-4823-8f03-9d928e0e40a6.png" width="400" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; max-width: 100%;" class="fr-fic fr-dii"><br></div></li><li style="font-size: 24px; font-family: Inter;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: inherit; line-height: 1;">You will be sent an email with your new promo code, and will need to enter it at checkout to take advantage.&#xA0;</div></li></ol><p><span style="font-family: Inter; font-size: 24px;"><br></span></p><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: inherit; line-height: 1;"><span style="font-family: Inter; font-size: 24px;">If you need additional assistance, our customer care team can assist by phone.</span></div>

How do I redeem my reward points?

Our live chat is experiencing limited support however we will get back to you via email if you leave it in your request.

Our current holiday response time can be up to 5 business days, we appreciate your patience! 
Our care team is available Monday through Friday, 9 AM to 6 PM EST

Please be aware due to overwhelming demand, you may experience delays of up to 4 business days. Trust us, --it's worth the wait!

Our care team is available Monday through Friday, 9 AM to 6 PM EST

VIP Rewards & Referral Program

How do I redeem my reward points?