Our live chat is experiencing limited support however we will get back to you via email if you leave it in your request.

Our current holiday response time can be up to 5 business days, we appreciate your patience! 
Our care team is available Monday through Friday, 9 AM to 6 PM EST

Please be aware due to overwhelming demand, you may experience delays of up to 4 business days. Trust us, --it's worth the wait!

Our care team is available Monday through Friday, 9 AM to 6 PM EST

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Spring Step Shoes

Have a question for the Spring Step Shoes customer care team? Start here to get answers to commonly asked questions.

Spring Step Shoes Customer Help Center

Click here to learn about order changes and cancellations.

Order Information

Learn more about shipping and delivery here.

Shipping & Delivery

Have a question about returns and exchanges, refer to our help docs here.

Returns and Exchanges

Do you have a question about our promotions, pricing policies, and payment options, refer to our help docs here.

Promotions, Pricing and Payments

Learn more about how to care for your shoes here.

Quality and Care

All general frequently asked questions can be found here.

FAQ's

Read more about out VIP Rewards & Referral Program